Me and my sister Annie made a quick trip to Cebu yesterday. We left early Monday morning and I flew back to Manila on the last flight out of Cebu on the same day. But my sister stayed to finish what we went there for.
I went there for a meeting with my sick brother’s 2 Doctors.
Please allow me to rant.
It’s my first time to deal with Doctors in Cebu. I don’t know the rule of communication between Doctors and the patient’s family in Cebu. If ever there is one.
What I know is how it is here in Manila. I can call my Doctors anytime. I call Doctor Celdran (my kids pediatrician) anytime of the day (even if he’s playing golf). I call Dra. Cristina Antonio anytime (even on week ends). I call Dr. Gerard Henson anytime. I call Dr. Paolo Lorenzo anytime. I call Dr. Erwin Wensceslao anytime.
In short I have the cellphone numbers of all my doctors.
The 2 Doctors of my brother refused to give me their numbers.
They knew I am base in Manila and I was flying in and I needed to talk to them.
My brother is single and my parents are already old to take care of him. I am my brother’s oldest sibling in the country. Our eldest sibling lives in America. So, I have to be the one to handle everything.
So, I flew in and expected to meet one of the Doctors before 10:00am and the other Doctor after lunch. I arrived in the hospital at 8:00 am and wanted to eat breakfast because me and my sister haven’t eaten yet and we were both hungry. So, my dad brought us to the nearest place we can have breakfast and that was Jollibee. We got to Jollibee around 8:30 and waited because that branch opens at 9:00am.
After breakfast we went back to the hospital but unluckily, we missed the Doctor. We went to the nurses station to asked if the Doctor was still inside the building and to let her know that we are back already. But the nurses said she has left. I asked if I can call her and asked for her number. They won’t give it to me. They said they have to asked permission first. Of course I understand that and I said yes please. It took them a long time to go to my brothers room to give me the Doctors clinic number. We called that number they gave me but it was a wrong number. It was not even a clinic. So, I went back to the nurses station to tell them that it was a wrong number.
To cut the long story short I was able to get hold of the Doctor after an hour and a half. Not even thru my phone. I spoke to the Doctor thru the phone of the General Consultant that was on duty. She went to my brothers room and told me the Doctor was on the line and ready to talk to me.
We had a long discussion about my brother’s condition.
Okay, one Doctor down.
The second Doctor normally makes her rounds in the afternoon. But my Mom said that she usually drops by my brother’s room late at night. The second Doctor also knew that I was flying in that day and I needed to talk to her.
Around 4:00pm one of the nurses asked for my cellphone number because according to the second Doctor she will just call me.
By the time I left for the airport she still hasn’t called me. So, I told my sister that if ever she makes her rounds to call me so I can talk to her.
When I was in the airport already and was waiting for my flight my sister kept on texting me and asking me if the second doctor called already and I said no.
My flight got delayed last night. My 9:35pm flight was delayed for 2 hours. It got moved to 11:30pm. Past 10:00pm my phone rang and it was my sister. So, I picked up the call. My sister said that the second Doctor was already there.
I talked to her and had a long discussion with her. After wrapping up our ‘phone meeting’ I told her that I was already in the airport and I was on my way back to Manila and I asked her if I can have her phone number. For emergency purposes.
She told me that the rule in Cebu is that they don’t give out their numbers. If ever I need to talk to her I have to go to her clinic. I said I am base in Manila. How can I go to your clinic just like that?
Sorry, but we never give out our numbers.
I told her I don’t understand, in Manila I can call my Doctors. Why is it different here? She didn’t want to believe me that I can call my Doctors. You better believe me because I can call my Doctors.
I said I call the pediatrician of my kids anytime of the night. And she goes, oh, that’s different because he’s dealing with children.
So, I freaked out. What about you? We are dealing here with a dying patient! For crying out loud. And you don’t want to give me your number? What’s the deal here? I am base in Manila and I cannot just go to your clinic just to ask you questions.
And she goes, I am really sorry but I cannot give you my number. That’s the rule here.
I was tired. I was stressed. I was emotionally drained.
And I refused to deal with this heartless Doctor.
End of rant.
I am tired. I am stress. And I am emotionally drained.
As of the moment.